Quick Answer: Why Has My NBN Stopped Working?

Why is my mobile not working?

Connectivity is one of those features that should “just work,” so if it doesn’t, you may be looking at a faulty phone, a damaged SIM card, or a problem with the network itself.

If the issue started suddenly, and not because you altered any settings on your phone, it’s likely that your phone isn’t to blame..

Why is my router not working?

If the router has been connected to the internet and worked in the past, confirm the signal from your internet service provider (ISP) is not the problem. Turn off the wireless function and directly connect your computer to the router with an Ethernet cable. Reboot the computer and check for an internet connection.

How do I reboot my Telstra modem?

Restart your modem:Remove the power cable from your modem for 10 seconds, then plug it back in.Wait 1-2 minutes for the modem to settle and go ‘green’, now check to see if your devices are connecting. This is a ‘reboot’ and can often solve connection problems.

How do I reboot modem?

How to Reboot Your ModemUnplug the power cord from the gateway or modem and remove any batteries.Wait 60 seconds, and then reinsert any batteries and reconnect the power cable.Wait at least two minutes to allow the modem to power up. … Check your internet connection to make sure it’s working.

Why is my NBN phone not working?

Firstly, make sure your landline is plugged into the green port on your modem. If it is and the issue is still present, please give the NBN team a call on 1800-834-273 for further investigation. Having some issues? Click me to try and resolve them yourself.

How do I reset my NBN?

To reset your nbn Connection Box:Turn off the power point that your nbn power supply is plugged into.Remove the power cable from your nbn Connection Box and wait 20 seconds.Reconnect the cable, and turn the power back on.After 1-2 minutes, you should see these lights: Power – Solid green.

Why did my internet suddenly stop working?

Reboot your modem and router. Sometimes Internet service providers (ISP) make changes on their end that can change the settings that connect your router to the Internet. The way to fix this is to unplug both your modem and your router (you may have one piece of equipment that acts as both) and wait a full 60 seconds.

Who do I call about NBN issues?

You should contact NBN Co for issues relating to the damage or location of NBN equipment. The Telecommunications Industry Ombudsman (TIO) provides a dispute resolution service. The TIO has the power to help deal with complaints you have about a telco.

How do I reset my Telstra NBN modem?

Reset the wireless modem to factory settings To do this, use a paperclip (or something similar) to press and hold the reset hole at the back of your Telstra modem, and keep it pressed in for 15 seconds. Allow 2-5 minutes for the modem to reconnect to the internet.

How do I get my router back online?

Unable to Access Internet – Top Five Steps To Get Back Online NowCall your Internet Service Provider (ISP). The first step is to rule out any area-wide problems with your ISP. If all is well, proceed to step two to check your infrastructure.Reboot your network bridge. Find your cable/DSL modem or T-1 router and power it down. … Ping your router. Try to ping your router’s IP address.

Why is my Telstra phone not working?

Take the battery out and put it back in, then turn the phone back on (if applicable) … For specific issues and troubleshooting tips, visit mobile support. Back up your data first, then perform a factory reset. You can transfer, back-up and restore contacts and all your important data with Telstra Device Care app.

Why is my Telstra 4g not working?

Sometimes it will store the internet APN behind the scenes within the handset and the only way to fix it is by resetting. You can try going to settings > general > reset > reset network settings. If that doesn’t fix it you may need to reset all settings by going to settings > general > reset > reset all settings.

Why is my Internet connected but not working?

If the Internet works fine on other devices, the problem lies with your device and its WiFi adapter. On the other hand, if the Internet doesn’t work on other devices too, then the problem is most likely with the router or the Internet connection itself. One good way to fix the router is to restart it.

How do you troubleshoot a modem?

Cable modem router troubleshooting tipsMake sure that your cable modem’s MAC address is registered with your cable provider. … Check your cable modem’s Ethernet and coaxial cable connections. … If you are using wireless, check that your wireless connection is functioning correctly. … Power off your modem for at least 10 seconds and then power it back on.More items…•

How do you fix your Internet if it is not working?

Restart your device.Restart your device. It might sound simple, but sometimes that’s all it takes to fix a bad connection.If restarting doesn’t work, switch between Wi-Fi and mobile data: Open your Settings app “Wireless & networks” or “Connections”. … Try the troubleshooting steps below.

What to do if your phone is not working?

The problem is probably a corrupt cache and all you need to do is clear it. Go to Settings> Applications> All Apps> Google Play Store> Storage and select Clear Cache. Restart your phone and the problem should be fixed.