Is Amazon Responsible For Lost Packages?

What do I do if my Amazon package is lost?

Amazon missing packages:Call 1 (888) 280-4331- speak with customer service for a tracking update.Ask neighbors if they received the package.Wait 36 hours after the expected delivery date and time to file a claim.Start a claim with Amazon here.

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Does Amazon cover lost packages?

Amazon asks customers to wait 36 hours after the expected delivery in case it turns up. Generally, the retailer should be able to send out a new package, or issue a refund if it’s clear the package was stolen or lost. Local police departments recommend filing theft reports as well.

Who is responsible for stolen Amazon packages?

“When a parcel is stolen, it’s still the merchant’s responsibility to do something about it,” explained OPC spokesperson Charles Tanguay. “I guess the main thing might be refunding the consumer.”

Do Amazon drivers get in trouble for lost packages?

Amazon Flex Drivers are Getting Fired for Missing Packages They Delivered. … The issue of missing packages is well known, the fact that the driver is fired for delivering a package with proof of delivery is not right. The driver cannot be found guilty for theft by a third party.

How much money does Amazon lose on stolen packages?

As Amazon drives more shopping online, Prime members say they receive on average 51 packages a year, and one in three Americans report having at least one package stolen, resulting in $25 million of lost goods and services every day, according to C+R Research.

What do I do if my package says delivered but I never got it?

Contact your local USPS post office. Make sure you contact your LOCAL post office, and not the USPS hotline. Your local post office will be able to provide quicker, and better service. Ask who delivered the package, and ask for the details of that day’s delivery.