Can You Contact NBN Directly?

Why is my Telstra Internet not working?

If your broadband isn’t working, it might be because of an unexpected outage on the Telstra network in your area, or it might be disruption due to maintenance.

You may be eligible for a credit to your account if you’ve been impacted by a service disruption or outage affecting your services..

How do I speak to someone at Telstra Australia?

If so, +61 2 9242 0570. If you mean you are in Australia, and want to talk to an Australian call centre re Big Pond email, the calls are sent off to the Philipines. Only a very few calls, eg the disconnections dept is sill in Australia in business hours.

How do I report a problem with NBN?

Call tech supportTelstra: 13 22 00.Optus: 13 13 44.iiNet: 13 22 58.TPG: 13 14 23.Aussie Broadband: 1300 880 905.Internode: 1300 788 233.Exetel: 1300 788 141.Dodo: 13 36 36.More items…•

Why is my NBN not working?

Turn off power to the nbn™ connection box and contact your phone and internet provider. Alternating red/blue There may be a line fault, such as an off-hook telephone. Disconnect all non-compatible devices from telephone wall sockets. If that doesn’t work, contact your phone and internet provider.

How do I contact Nbnco?

complaints. Please contact NBN Co on info@nbnco.com.au if you require additional information in relation to this policy.

Do landlords have to provide NBN?

“Under the Residential Tenancy Agreement, it is the tenant’s responsibility to investigate services such as, but not restricted to telephone lines and electronic services (internet / NBN),” Larissa said. “It is not the landlord’s responsibility to provide a phone line or electronic services.

Why is NBN so slow?

Reason your NBN is slow #1: Network congestion Much in the same way that traffic on the road can slow down during peak hours, the NBN can too. And for pretty much the same reason. NBN connections tend to slow down in the evening, when everyone is jumping online to stream, surf, download and more.

Will changing ISP improve NBN speed?

Not really. All RSPS will give you similar speeds on FTTN. If you can’t get 25/5 then getting a free speed boost to 100/40 will make no difference. The biggest issue with NBN is congestion.

How do I speak to someone at Telstra?

Sales. Call 13 2000. Sales.Accounts and billing. Call 13 2000. Accounts and billing.Concierge tech support. Call 13 2999. Concierge tech support.Call 13 2000.Other Options. Multilingual services. Find a Telstra Business Centre.

What time can I ring Telstra?

For general enquiries call 13 2000. Available between 8am-9pm AEDT 7 days a week.

Who do I call about NBN issues?

You should contact NBN Co for issues relating to the damage or location of NBN equipment. The Telecommunications Industry Ombudsman (TIO) provides a dispute resolution service. The TIO has the power to help deal with complaints you have about a telco.

How do I complain to the NBN speed?

If you have a complaint or enquiry about a problem with a specific broadband service or broadband speed representation you can contact the Australian Competition and Consumer Commission (ACCC) online or by calling 1300 302 502.

What is the phone number for Telstra faults?

13 22 03Call 13 22 03 to report the fault and set up call forwarding.

What speed should I be getting on NBN?

Expected NBN speed qualityQualityPoor SpeedGood SpeedNBN Basic II (NBN 25)0 – 15 Mbps15 – 22 MbpsNBN Standard (NBN 50)0 – 30 Mbps35 – 40 MbpsNBN Fast (NBN 100)0 – 60 Mbps60 – 85 MbpsNBN Superfast (NBN 250)0 – 110 Mbps110 – 150 Mbps1 more row•Jul 9, 2020

How do you report a phone out of order?

Opt to call the customer service line on your phone bill using an online calling service or another person’s phone in order to report directly that your phone line is fault. Request a service order so that they will be sure to respond to your service call promptly. Check your phone after the service call.